Privacy Policy

1. Introduction

Brainiak Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with Taiwan's Personal Data Protection Act (PDPA) and international privacy standards.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, company name)
• Business information (industry, company size, project requirements)
• Communication records (emails, meeting notes, project discussions)
• Payment information (billing address, payment method details)
• Website usage data (IP address, browser type, pages visited)

2.2 How We Collect Information

We collect information through:

• Contact forms and service inquiries
• Email communications and consultations
• Project collaboration and deliverables
• Website analytics and cookies
• Business meetings and calls

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing consulting services and project deliverables
• Communicating about projects, updates, and business matters
• Processing payments and maintaining financial records
• Improving our services and website functionality
• Complying with legal obligations and business requirements
• Marketing our services (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our clients
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection practices
• Secure backup and recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Client project data: 7 years after project completion
• Financial records: 7 years as required by Taiwan tax law
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months maximum

7. Your Rights

Under Taiwan's Personal Data Protection Act and international privacy laws, you have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your data for marketing purposes
• Restriction: Request limitation of processing in certain circumstances

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We use:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Performance cookies to improve website speed and reliability

9. International Data Transfers

As a Taiwan-based company serving international clients, we may transfer your personal data outside of Taiwan. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Taiwan (Republic of China). Any disputes arising from this policy will be subject to the jurisdiction of Taiwan courts.